Helpdesk Top tips - Dummy data

On review of the search data, we have noticed many users use dummy information regarding their claimant. A generic name, National Insurance Number and other various details. ELTO knows through feedback that users feel it takes too long to input this information. We acknowledge that it takes time to input this information however it is important information that allows us to monitor whether individual claimants are getting successful results from the service. Without the Name and National Insurance Number we are unable to do this.

We would like to confirm that the permitted purpose of ELTO is to use our service only in respect of a claim and/or only in so far as it is permitted pursuant to the Employers’ Liability (Compulsory Insurance) Act 1969 and or reasonably required to give legal advice in relation to a claim. Omitting the claimant information or using dummy information may suggest that ELTO is not being used for the correct purposes. Please ensure you use the correct claimant data within the ELTO search in order to abide by the Terms and Conditions.

Helpdesk Top tips - Password resets

Feedback from users has informed us password resets frequently cause issues. Passwords are required to be reset every 90 days for security purposes. Some of the common issues we have found are:

• Saving passwords in your browser - we would recommend using caution when saving your password in your browser as when a password reset is required, it can cause a conflict and lock your account.
• Please check the password you are submitting and ensure it includes the required password format
• You can reset your password yourself online or via your Key Account User

Helpdesk Top tips - Log on simple search

Logging into your ELTO account comes with multiple benefits which enhances your ELTO journey:

•  an unlimited amount of searches
• provides access to review previous searches
• pre-enters your details into the enquirer page of the search
• you are not required to verify your email each time

Please ensure you are logging into ELTO account with your individual credentials prior to your search. The login button is located on the top right of the ELTO webpage.

If you have any issues logging in, please refer to your Key Account User in the first instance. If they are not available to assist you or you are the Key Account User, please email ELTO Enquiries – enquiries@elto.org.uk