FAQs
Find answers to the most commonly asked questions about ELTO and the Employers’ Liability Database (ELD).
Questions about our services
Can ELTO help me find information about a public liability insurance policy?
- No. We only hold information about employers' liability insurance.
Is there a cost to use ELTO’s services?
- No. Our services are free to use.
How is ELTO funded?
- ELTO is a not-for-profit company funded by a membership levy paid annually by the insurance industry. Learn more here. (link to About page)
Can I email you the details of a policy I am looking for?
- ELTO is an online service and we do not carry out manual searches. If the policy you are looking for is not listed on the simple search results, you can request an extended search via the system which will contact insurers on your behalf.
I have requested an extended search. When will I receive a response?
- The insurer may need to manually search a large volume of data to find the policy you are looking for. Please allow up to 5 weeks for a response.
Your account
Why do you need my company’s Law Society/ICO/FCA number?
- We are legally required to verify that your organisation is permitted to access the data we hold.
What is a Key Account User (KAU)?
- The KAU is the person who registered your account. They are responsible for the administration of your account, as well as ensuring users adhere to our terms and conditions. Only the KAU can add or suspend users.
Why do I need to renew my account?
- To keep our database secure, registered organisations are required to confirm their credentials annually.
How can we change the Key Account User (KAU) for our organisation?
- Please send us an email confirming you wish to change the KAU for your organisation. The email must be from a partner solicitor, company director or senior manager and include the new KAU’s name, job title, email address and telephone number.
Can my organisation have more than one Key Account User (KAU)?
- No. To ensure there is one point of contact, registered organisations can only have one KAU.
Why has my account been suspended?
- To help keep the service secure, your account will be suspended if you have not accessed the Employers’ Liability Database for 90 days. To reactivate your account, please contact your organisation’s Key Account User (KAU).
