At ELTO we value your feedback. In the unfortunate event that you feel your enquiry is not being handled in accordance with your expectations you should contact the ELTO Customer Service Representative in the first instance, to discuss and advise them of your concerns or issues. The representative will then attempt to resolve the situation.
If you remain dissatisfied, you may lodge a formal complaint. You can write to the Customer Service Manager who will investigate your complaint and attempt to resolve the matter. The address is provided below.
If you feel your complaint has not been resolved through this procedure, the Chief Executive of TSL is always happy to review any decisions on complaints for and on behalf of the ELTO Board.
We will welcome positive feedback. If you are happy with our service, please tell us. It helps us to identify good practices and encourages our staff to apply them at all times.
0845 165 2805
Mon - Fri 9am-5pm (excluding Public Bank Holidays)
Customer Service Manager
Employers’ Liability Tracing Office
Linford Wood House
6-12 Capital Drive
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